A simple refund & cancellation policy

Our refund policy is simple: If you’re ever unhappy with our products* for any reason, just contact our support team and we’ll take care of you.

Examples of full refunds we’d grant.

  • If you were just charged for your next month of service but you meant to cancel, we’re happy to refund that extra charge.
  • If you forgot to cancel your account a couple months ago and you haven’t used it since then, we’ll give you a full refund for a few back months. No problem.

Examples of partial refunds or credits we’d grant.

  • If you forgot to cancel your account a year ago, and there’s been activity on your account since then, we’ll review your account usage and figure out a partial refund based on how many months you used it.
  • If we had extended downtime (multiple hours in a day, or multiple days in a month) or you emailed customer service and it took multiple days to get back to you, we’d issue a partial credit to your account.

Get in touch

At the end of the day, nearly everything on the edges comes down to a case-by-case basis. Send us a note, tell us what’s up, and we’ll work with you to make sure you’re happy.

*This policy applies only to subscription based services or products created and owned by 9th Designs, LLC.

Money Back Guarantee - Advertised Products Only

9th offers a money back guarantee on a as advertised basis for some of our subscription based products, if for any reason you need to refund the software. This policy does not apply to any products that do not advertise a money back guarantee promotion.

* If you are not completely satisfied with your experience with a product that is advertised, with a money back guarantee, you are able to request a refund by contacting our support. We will verify that your are within the advertised warranty period and process your refund with no questions asked.

*This policy applies only to subscription based services or products created and owned by 9th Designs, LLC.

Cancellation policy

We want satisfied customers, not hostages. That’s why we make it easy for you to cancel your account directly in all of our apps — no phone calls required, no questions asked.

Our legal responsibility is to account owners, which means we cannot cancel an account at the request of anyone else. If for whatever reason you no longer know who the account owner is, contact us. We will gladly reach out to any current account owners at the email addresses we have on file.

What happens when you cancel?

You won’t be able to access your account once you cancel.

We’ll permanently delete your account data within 30 days from our servers and logs. Data can’t be recovered once it has been permanently deleted.

We won’t bill you again once you cancel.

9th Designs initiated cancellations

We may cancel accounts if they have been inactive for an extended period:

  • For trial accounts:
    • 30 days after a trial has expired without being upgraded
  • For frozen accounts: 180 days after being frozen due to billing failures
  • For free accounts: after 365 days of inactivity

We also retain the right to suspend or terminate accounts for any reason at any time, as outlined in our Terms of Service. In practice, this generally means we will cancel your account without notice if we have evidence that you are using our products to engage in abusive behavior.