Client Services - Late Payment Policy

If you pay your bills on time, we sincerely thank you, and there is no need for you to read further.

We believe our agreement with you is simple — we will provide services, all we ask is that you pay us when you receive our invoice. We do not need reminders to provide services, we don’t believe you should need several reminders to pay us. The more important the work you need and the quicker you need that work performed, the more important your payment is, and the quicker we would like to receive it.

Invoicing: We will send you an invoice at the beginning or conclusion of a project or monthly service, depending upon the nature of that invoice or agreement. We will send the invoice to the e-mail address specified by you. This email address can be confirmed and updated by contacting [email protected]. If the e-mail bounces, we will attempt to contact you by other means. If the e-mail does not bounce, we will assume you received it.

Due date: Payments are due and payable upon your receipt of our invoice (or the due date specified). We would like to have payment in our office within fourteen days (14) of the invoice due date. Work on a project will not commence in most cases unless payment or a deposit has been received. For service related invoices, rather weekly, monthly or quarterly, services will be deactivated if the recurring invoice is not paid within fourteen days(14).

Late payments:  If we have not received your payment in our office within seven days(7) of the invoice due date, we will send you a email reminder. If we have not received your payment within fourteen days(14), we will require a fifty percent down payment on future work. 

Services: If services deactivated after fourteen days (14), to restore, there is a restoration fee of $25.  Also, we will add a 1.5% late payment fee to your next invoice.

Credit card payments declined: If you have given us your credit card information, so that we can automatically charge your credit card for periodic billing, and if your credit card is declined for payment, we will send you an e-mail notice. If your credit card is declined for more than three payment attempts, your account may be subject to a 1.5% late payment fee. (If your credit card has expired, we will not add any fees to your account. Instead, we will send you an e-mail notice asking for updated credit card information within our billing settings for your account.)

Late payment (2nd occurrence of late payment or 2nd service deactivation in a 12-month period.): We will require prepayment for all services ordered for a six-month period.

Non-payment: If you refuse to pay us, or do not respond to our e-mails, we will make every effort to collect the debt. As a reminder, you have agreed that all costs we incur associated with collecting debts, including attorneys’ fees and court costs, will be paid by you. 

If you have any questions about our policy, please contact 9th Billing.