Taxes are an important part of functional society. Where our products are taxable, we collect and remit consumption tax to governments at the local, state, and/or federal levels. If your billing address is in one of the following jurisdictions, you’ll see an additional line item on your invoice for sales tax or VAT. The subscription prices on our product websites are all exclusive of sales tax and VAT.
The tax rate and rules are determined by each jurisdiction and sometimes vary by whether you are using our products for business/commercial or personal purposes. As regulations change, we will update this list.
Jurisdictions we collect and remit taxes for
Within the US
We collect sales tax from all 9th's products and services. Including client built products/services and products/services of our own. We also collect sales tax from all client services including recurring monthly services from all customers based in but not limited to:
- Alaska (only certain jurisdictions charge sales tax)
- Chicago (Illinois)
- District of Columbia
- New Mexico
- Rhode Island
- South Carolina
- South Dakota
- West Virginia
Each US state has their own sales tax exemption rules. If your organization is tax-exempt, please share your state-specific tax exemption documentation with us. Because not all US federal exemptions are recognized by each state, an IRS tax exemption letter is not enough.
Within the EU
We collect VAT on any direct-to-consumer sales to EU-based customers. If you are a consumer customer (Not a business) with a VAT identification number, let us know and we will apply a reverse charge for VAT to your invoice.
- United Kingdom
Updating your billing address
If you need to change your billing information because you don’t actually reside in a taxable jurisdiction, you can easily handle that within your accounts of the respected application. You may need to re-enter your credit card information as part of the billing address update. Reach out if you need any help.
We’re here to help
Please contact our Support team if you have trouble or if:
- you believe you’re being charged in error.
- your organization is tax exempt or has a VAT identification number. Alongside your tax exempt certification or VAT identification number, please include your account ID or domain when you email us.
- you have any additional questions.